We ship in the continental United States, plus Alaska and Hawaii.
All items (except dry goods) – are shipped frozen. We use heavily insulated containers which may also be boxed. Usually your order will arrive frozen solid. But depending on the transit time and the time of year – there may be slight thawing around the edges of the various cuts when received. Starting to thaw is much colder than a refrigerator. If a shipment is delayed and the order is thawed, you will want to check the temperature. The best method for doing this is to place a digital meat cooking thermometer in between two meat packages that you press together. To be safe, the temperature of the meat must be less than 45 degrees Fahrenheit.
When receiving - care should always be taken to immediately unpack your order and place items in the freezer or thaw to prepare.
Orders placed for delivery in the states of Alaska, Hawaii, Washington, Oregon and Nevada – must be shipped at UPS 3 Day Select Rates – maximum transit time (due to extended transit times at the regular ground rate).
Orders to all other states are sent by UPS – Ground Rate (unless expedited shipping is selected). When your order is shipped you will receive notification (via email) of the package in transit (and ability to track its progress and delivery date).
Orders are sent with a “shipper release” – meaning the UPS driver is authorized to LEAVE the package at your given address without a signature (to prevent delays in delivery). It is the customer’s responsibility to know that an address is suitable for a package being left with no signature. All orders for shipment must have a physical address for delivery (no Post Office Boxes).
Destinations determine ship dates:
Typically orders will be shipped the day they are received (orders received by 3 pm CDT) – but the destination address may affect the ship date. All shipments are from our Grandview, TX Market and Store. We will make a determination of ship date based upon the transit time to your delivery address. Shipments are made Monday through Thursday. All shipments must arrive by Friday of the week shipped. Some orders placed during the week would not be able to ship until the following Monday unless expedited shipping is selected (next day, 2 day, etc).